This Privacy Policy governs the manner in which Metropolitan Touring collects, uses, maintains and discloses information collected from users (each, a “User”) of the website (“Site”). This privacy policy applies to the Site and all products and services offered by Metropolitan Touring.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Metropolitan Touring collects and uses Users personal information for the following purposes:

  • – To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • – To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • – To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • – To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • – To send periodic emails
    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

Metropolitan Touring has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.


Terms and Conditions

1.- The carriers obligations to her passengers are regulated solely by the terms and conditions of this ticket. Passage on the carrier vessels is granted solely under the terms and conditions of this ticket. All rights, exemptions from liability, defenses and immunities of the carrier under this contract shall ensure to the benefit of the carriers servants, agents and independent contractors and for the purposes of this clause the carrier shall be deemed to be acting as agent and trustee for such servants, agents and independent contractors and all such persons shall to this extend be deemed to be parties to this contract.
Acceptance to passage on the vessels bye the passenger, binds the passenger to all terms and conditions of this ticket.

2.- If this ticket contract is bought in the name of a third person to be the beneficiary, this person is also obliged to all clauses and conditions contained in this contract.

3.- This ticket contract is not transferable.

4.- Only possessions and delivery of this ticket contract gives right of transportation.

5.- The value of this ticket transmits legally to carrier form the moment passenger boards the ship, and thus sum can be kept by carrier under any circumstances or future contingency.

6.- If passenger does not use this ticket or transportation contract on given date for trip and on the ship stipulated, except if fault is due to the carrier, passenger will lose all rights for future claims. Equally, passenger will lose such rights and the ticket will be considered void and without value if lost, stolen or destroyed.

7.- If ship cannot sail because of force majeure or unexpected events, and the total cruise is canceled, the total amount of the ticket will be reimbursed except the commissions to agents and expenses incurred.

8.- The carrier shall not be liable for delay or inability to perform this contract by reasons of strikes or industrial action, mechanical breakdown, fire, explosion, collision or damage to the hull or machinery or accommodations and fittings of the ship, war, riot, civil commotion, inability to obtain supplies and other supplies and other circumstances beyond the control of the company including answering any distress call or any action necessary to save or preserve life at sea. The carrier may, due to circumstances of force majeure or unexpected events, vary the time or day of departure of the ship or equally, alter the program without advanced notice for the above mentioned reasons including changing weather and wildlife nesting habits, ship’s and passenger’s safety, National Park regulations and technical reasons. Regarding circumstances as above give no right for claims from passengers.

9.- At any time either before or after the commencement of the voyage the carrier may substitute the vessel named on the face of this ticket by any vessel whether owned by the carrier’s company or not, and the terms and conditions of this ticket will apply notwithstanding the substitution of vessel.

10.- The carrier does not accept any liability whatsoever and however arising in respect of the passenger of his baggage and belongings while being carried on or in any conveyance (including vessel’s tenders) other than the vessel, irrespective of whether or not the contract of carriage contained in this ticket includes a transit by such conveyance.

11.- It is forbidden to carry on one’s person or luggage, object or materials of any nature, that can be considered explosive, inflammable, or dangerous to the security of passengers, crew or ship. It is equally forbidden to carry or introduce weapons, even those for sports purposes, unless they are put in custody of the Captain of the ship.

12.- The carrier will not be held responsible for the loss of money, jewels or other valuable objects, whatever the circumstances under which this occurs, if they have not been deposited by the passenger in the charge of the ship’s Manager, or whoever is in his place, to be kept in a safe place. For all these objects and valuables the passenger will obtain a receipt.

13.- The carrier will be responsible only for the amount of US$100 for loss or damage of passenger’s first class luggage that is not insured by an Insurance Company.

14.- Passengers using the services of the ship’s surgeon, physician, barber, hairdresser, manicurist, or other personal services, receiving medical or other supplies connected with these services, or using athletic or recreation equipment including snorkeling gear, do so at their own sole risk and expense, without any responsibility whatsoever of the carrier.

15.- Passengers at their own risk and options may elect to participate in shore visits, excursions, boat trips, and visits to islands by the vessel’s tenders, which may be offered during the cruise. The carrier is not responsible for any injury, accident or damage howsoever caused, incurred by the passenger or his belongings including any kind of photographic or video equipment, during the said periods or during embarkation to and from the vessel’s tenders.

16.- The carrier will not be held responsible, in any way, for any accident that may occur to passenger, unless passenger can prove accident was caused by the lack of due diligence of the carrier.

Passenger acknowledges that there are certain unavoidable risks to Passenger and property associated with expedition travel, including among others, collisions of ships or other vehicles; illnesses caused by consumption of food and beverages; slip and fall due to motion of the sea, civil unrest or terrorism; forces of nature such as weather; breakdown of equipment; and overexertion. Passenger understands and acknowledges that full medical facilities are not available aboard ship or in the Vessel’s ports of call, to deal with certain medical injuries that may arise. Passenger understands the pricing of this cruise ticket is based upon the assumption of these risk by passenger. Therefore, passenger hereby releases the carrier and the vessel from any liability for personal injuries, illness or death, or loss of or damage to property, occurred during or as a result of the voyage, including onboard ship, on zodiacs, on land, except as a result of the sole negligence or carrier. Passenger further agrees that passenger will participate in special activities such as snorkeling and kayaking, only to the extent of passenger’s physical ability and qualification by experience and agrees to assume all the risks of such activities, as well as all risks arising out of passenger’s personal medical condition prior to the voyage, whether or not disclosed to the carrier.

18.- Every passenger is subject to the orders and means of security imparted by the captain of the ship or his representative, according to the laws of navigation.

19.- Persons that suffer or are suspected of suffering physical or mental illnesses that may endanger health, security or comfort of their persons and other passengers may be forbidden to board ship by decision of the ship’s Captain.

20.- All minors may be accepted on board at the sole risk and sole responsibility of their custodians/accompanying adult (s) only.

21.- The carrier will not be liable for any claim whatsoever of the passenger or any person entitled to act on the passenger’s behalf unless written notice thereof with full particulars is given to the carrier or his agents within 14 days of termination of the voyage, and suit is filed within one year of the date of the occurrence of the cause giving rise to the alleged claim. All/any claim submitted outside the said period will be deemed to be time barred.

All disputes under this ticket shall be decided exclusively by the Guayaquil courts according to the Ecuadorian law to the exclusion and limitations of the law or courts of any other country.

23.- The word “carrier” contained in these conditions means and includes the ships’ owing company, the ship’s managing company, the ship’s owner, the ship’s manager and charterer. The term “vessel” means the vessel named on the face of this ticket or any vessel which is substituted thereof. The term “passenger” shall include the person(s) for whom this ticket is issued and any person or persons who may travel or intend to travel by virtue thereof.


Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Metropolitan Touring
De Las Palmeras Av. N45-74 and De Las Orquídeas Quito – Ecuador

This document was last updated on February 2014.